Frequently Asked Questions

General FAQs

Q: What is JustAskme?

A: At JustAskme we believe questions and answers are the building blocks of getting to know someone. JustAskme lets you get in touch with your icons. They could be your favorite Artist, Creator, Influencer, Crush or just a Friend. Ask them a question today.

Customer FAQs

Q: How much does it cost?

A: The cost is set individually by each user; therefore, the price will vary depending on which user you request.

Q: How long will it take for my question to be answered?

A: Up to seven days to fulfill requests. If your request isn’t completed within seven days, it will expire, and the temporary hold on your debit/credit card will be released.

Q: Can my question be answered any quicker?

A: By selecting the priority button when ordering. When this is done your question will be on the top queue. 

Q: Can I request a video shout out?

A: The user can categorize their questions, if there is an option by video then you can. Users can send videos, pictures and files if they have it as their option on their page. 

Q: How will I receive my answer?

A: An email will be sent once answered. 

Q: When will I be charged?

A: If you pay using a credit/debit card, we will put a hold on your credit/debit card as an authorization until your order is completed. Your debit/credit card will be charged as soon as the request is completed. If your request is not com-pleted, the authorization will be released, and you should see the hold removed from your credit/debit card up to seven days.

Q: How do I get paid?

A: We use Stripe to get money to your bank account. You may do a direct deposit via Stripe.

Q: Can my question be declined?

A: The receiver has full discretion. They have the option to either accept or decline. If you question is declined, you won’t be charged.